Track my order
Once your order has shipped, you will receive a shipping confirmation email with a tracking link so you can follow your package every step of the way. Please allow up to 24 hours after shipping for tracking information to update.
Didn't receive your shipping confirmation yet? Orders are typically processed within 1 business day, and delivered within 3 to 4 business days.
Can't find your tracking email?
- Check your spam or promotions folder.
- Make sure you're checking the email address used at checkout.
- Search your inbox for "The Soft Tie".
Still need help?
Email us at thesofttie.contact@gmail.com with your order number and we'll get back to you within 24 hours.